Production Support

Production Support Services

Nvelup provides reduced-cost, high value, on-site or remote production support services to help teams manage Hyperion or BI environments during busy times or when organizational changes occur.

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Support

Nvelup’s production support model is flexible and intuitive. We offer standard support time and materials contracts, multiple Help Desk plans at affordable monthly rates that include online ticketing service requests, or a full managed services offering that allows companies to focus on their core competency.

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Flexibility

Our production support services are billed on a time & materials basis, and provide shorter renewable time-frames allowing you the flexibility to direct support services in a way that maximizes coverage needed to support your system. We can support an on-premise solution during a transition to the cloud.

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Performance

Our production support model at Nvelup includes performance tuning for systems that are slow due to increased data volumes, system troubleshooting support to help answer end user questions. We can train new employee admins, support your system during vacation time, or develop system documentation.

Take advantage of the following features in Nvelup’s Production Support services offering:

  • Up to 24×7 support
  • Nvelup’s online ticketing system available 24 hours a day
  • Consultants who are experts at your solution
  • Document your current environment using Nvelup support
  • Expert troubleshooting assistance and end user help