Nvelup Help Desk

Nvelup Help Desk Service

Nvelup Help Desk provides remote, comprehensive and cost effective ticket-based support services for your existing Performance Management or Business Intelligence solution. Our Help Desk solution gives you peace of mind that experts are standing by to assist your team in solving system issues that arise from normal or expanding business activities.

more-features-icon2Plan features

Nvelup Help Desk provides remote, comprehensive and cost effective ticket-based support services for your existing Performance Management or Business Intelligence solution.

Our Help Desk solution gives you peace of mind that experts are standing by to assist your team in solving system issues that arise from normal or expanding business activities.

features-icon2Help Desk

We offer five Help Desk plans to meet your administration needs at any level. The Nvelup Platinum plan is our most comprehensive plan and includes all of the features listed below.

We also offer a cost effective ‘Pay as you go’ Help Desk plan called the Star plan that gives you peace of mind that experts are standing by to help you when you need it most.

approach-iconApproach

Nvelup Help Desk offers monthly recurring plan based services at price levels to fit your needs and your budget.

Unused hours do not expire for up to 6 months. We provide monthly reporting on used hours and our accomplishments on your behalf during the previous month. Our efforts on your behalf are executed at your direction.

NVP Help Desk Service Plans

NVP Help Desk Service Plans are designed to support organizations of all sizes who require different levels of service. Whether you’re looking for help with your solution on an ‘As Needed’ basis or more, NVP has the right service plan to meet your needs.

Essentials

Good

Better

Best

Monthly Charge

Included Hours

Rollover Hours*

Additional per Hour

Online Service Requests

Product Support

Auto Email Response

Patches & Fixes

Remote Screenshare

Vendor Support

System Training

Dedicated Person

Multiple Time Zones

Live Chat

$1,550

10 Hours

0 Months

$155 per Hour

Included

Single Product

Included

Included

Included

Included

Included

Not Included

Not Included

Not Included

$2,700

20 Hours

0 Months

$150 per Hour

Included

Multiple Product

Included

Included

Included

Included

Included

Not Included

Not Included

Not Included

$5,000

40 Hours

3 Months

$145 per Hour

Included

Multiple Product

Included

Included

Included

Included

Included

Not Included

Not Included

Included

$9,200

80 Hours

6 Months

$135 per Hour

Included

Multiple Product

Included

Included

Included

Included

Included

Included

Included

Included