Support

• Time – We offer up to 24×7 national and global support.
• Ticketing – Nvelup’s online ticketing system is available 24 hours a day.
• Expertise – We are experts and providing support and troubleshooting efforts.
• Levels – Nvelup provides end user, admin, and enhancement support for existing systems.

Flexibility

• Nvelup Time & Materials – We offer standard hourly rate support customized to fit your needs.
• Nvelup Help Desk – Nvelup has multiple Manged Services Help Desk offerings for sustained support efforts.
• On-premise to Cloud Transitions – We provide temporary support during your transition to the Cloud.
• Flexible Terms – Nvelup provides customized contract length for temporary and sustained support.

Performance

• Performance Tuning – Nvelup helps to keep your systems optimized and in peak performance shape with monthly tune-ups.
• System Updates – Enjoy the latest features and functionality of your solution with regular updates.
• Critical Security Patches – Ensure your system is in compliance and safe from outside attacks.
• Compliance – Nvelup can help keep your systems compliant with your company policies.